COMPASS BANK Complaints and Reviews

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COMPASS BANK
Main address: 15 South 20th Street 35233 Birmingham Alabama
1-800-COMPASS, (1-800-266-7277), , http://www.bbvacompass.com/contact/
  • 15+1 mobile complaints
  • $1.4K claimed losses
  • $90 average
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I am so frustrated trying to access my account online..There are 5 thousand different search engines..I can never find the right one!! I'm moving my account Add comment

  • Mar 22, 2012
  • Banks
  • Mesa, Arizona
  • 46
  • REVIEW RATING 2/5

started refi first week of jan. closed march 15. closing fees were twice what the loan officer quoted. they made us jump through their hoops needing more info more more info including copy of our entire trust. what business is it of theirs how we want to be buried and lots of other personal info. at closing, tried to charge $250 because the rate lock had expired,even though they drug this... Read more

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  • Dec 13, 2011
  • Banks
  • Houston, Texas
  • Mortgage
  • 19
  • REVIEW RATING 1/5

The worse I did choosen compass bank as the creditor of my house, the do not give help or give options,not to loose your house, I loose my job and I sked them for an extension of $700.00 dollars, they said no, I have paid the house for 17 years no late payments, now they want to keep the property after been paid 3 times the value of the house. I sked others bank and identities but they cant do... Read more

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  • Aug 08, 2011
  • Banks
  • Lee's Summit, Missouri
  • 1
  • 1
  • 24
  • REVIEW RATING 1/5

DO NOT BANK HERE, I HAD DIRECT DEPOSIT AND CHARGED ME A TON OF NSF AND RETURNED MY RENT CHECK. IF YOU CAN AVOID THIS BANK PLEASE DO SO THEY DID NOT CARE AT ALL AND COULD NOT GIVE A REAL TIME STATEMENT SHOWING MY MONEY. THEY RIP YOU OFF BIG TIME!!! I will go back to my prepaid card, it's not worth it and the customer service is aweful! you are just number they smiled at me like no big deal.... Read more

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  • Jul 06, 2011
  • Banks
  • Lawrenceville, Georgia
  • 4
  • 4
  • 50
  • REVIEW RATING 1/5

Dont use this bank!!!!! Had 1902.00 deposit in my checking account on 7/5/2011 had two pending transacions that had no posted to my yet but the money was there.The so I thought everything was fine until I look at my account today.Compass charged me (38.00x2=76$) even when the money was there on the same day the cash. I called customer service and they could not even explain it to me... Read more

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  • Dec 01, 2010
  • Banks
  • Denver, Colorado
  • Business Checking Account
  • 1
  • 1
  • 47
  • REVIEW RATING 3/5

BBVA Compass bank has lost my business due to their extremely poor customer service and unwillingness to work with me on many issues. The last issue came when there was a magical "hold" for around $250 on my account due to some charge that wasn't showing up in the pending charges, available balance, or anywhere on my account. It took an hours worth of phone calls to even discover this is what was... Read more

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  • Apr 21, 2010
  • Banks
  • Fairhope, Alabama
  • 2
  • 2
  • 39
  • REVIEW RATING 1/5

Ive been Banking with Compass for 21yrs as my Parents did never had a problem with the bank until I went over 26 Dollars and the Bank charged an overdraft fee, I then found out they were Charging me 7$ dollars a day for three weeks the Balance then became Three Hundred Dollars, I payed The balance off and then closed my Account, I now owe 1500.00 Dollars for my over drat fees they call me and... Read more

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  • Mar 24, 2010
  • Banks
  • Austin, Texas
  • Checking Account
  • 5
  • 5
  • 160
  • REVIEW RATING 1/5

After numerous issues with the ways that compass bank does not do "real time" transaction processing. I closed my account. 10 days later I get a call that there is a problem with my account. An account that to my knowledge was closed. It turns out that an very infrequently used Toll Tag account sent thru an account reload draft on the closed account. Compass Bank tells me that if a draft... Read more

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  • Nov 25, 2009
  • Banks
  • Washington, District Of Columbia
  • Online Checking Acount
  • 44
  • REVIEW RATING 3/5

Applied a new checking account 1wk ago from BBVA Compass bank. Called three times to be able to set up online login. Initial deposit was withdrew from another bank on Nov. 23. Money is gone from another account but didn't show up in this new Compass checking account. I'm transferred to 2 reps and both of them didn't give any useful info and told me they don't where is the money go. Customer... Read more

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  • Apr 22, 2009
  • BBB - Better Business Bureau
  • Fort Worth, Texas
  • 70
  • REVIEW RATING 3/5

I have the same problem as everyone else, but also your balance can be 169.00 on Saturday morning, and they say they do not do transations on the weekend, so you feel you are safe to spend some of that 169.00, so you debit a few things maybe 100.00 so that should leave you a 69.00 balance, but then before the bank opens on Monday, they let things start coming through to withdrawn from your... Read more

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